• Category:
• EC Series

KOKONI EC series printing volume: 100mm (W) x 100mm (D) x 60mm (H) (3.94in x 3.94in x 2.36in). Perfect for entry-level projects or small parts printing. 

• Category:
• EC Series

The printing duration varies based on the complexity of the printed model. A simple object like a small vase may require under 20 minutes, whereas larger models entail extended printing times. For example, printing a full-size figure might take up to 6 hours due to its size and complexity.

• Category:
• EC Series

If you notice that the print is not adhering securely to the build plate during printing, while the nozzle continues to extrude, you can use the blue/black masking tape included in the packaging and apply it to the build plate. This will shorten the distance between the build plate and the nozzle to enhance adhesion. If that still doesn't resolve the issue, you can apply an additional piece of tape on the bottom of the build plate, further reducing the distance between the build plate and the nozzle. If the problem persists, please contact customer service.

• Category:
• EC Series

Only EC2 models support remote monitoring and timelapse recording. To use this feature, refer to the guidelines provided in the KOKONI 3D App. Before starting the print, you can select the timelapse video recording option. Once the print is completed, the timelapse video will be automatically generated and saved locally.

• Category:
• EC Series

Several factors can lead to poor quality prints, with one of the most common being bed leveling issues. Ensure proper placement of the build plate by confirming that the magnetic build plate is correctly positioned within the print bed square, with all four corners of the build plate properly aligned.

• Category:
• EC Series

Please navigate to the maintenance button on the device list in the KOKONI 3D APP. If the nozzle is heating but no filament is extruding, replace your filament spool. Check if your filament has run out. If the issue persists, please contact support@kokoni3d.com, and our technical specialists will assist you further. You can also check out our video on troubleshooting the issue: https://www.youtube.com/watch?v=abLPiazuPjE&list=PLFwUEgVaM2F6xPANRB4MteP8iaXMj3I78&index=2

• Category:
• EC Series

It may be due to prolonged periods of inactivity of the 3D printer. Try applying lubricants, such as WD-40, on the rails and lead screws. If the issue persists, please contact our customer support at support@kokoni3d.com.

• Category:
• EC Series

To set up your KOKONI 3D Printer,

• First, download the KOKONI 3D App from the App Store or Play Store.
• Next, navigate to the Home Page and select "Connect your printer." Behind the EC series machine, locate the red button and press it.
• Upon hearing a beep sound, input your home Wi-Fi name and password.
• Once you hear a second beep sound and observe the white light remaining illuminated on the 3D printer, it indicates successful internet connectivity.

To see full instruction, you can go to our tutorial video: WIFI Connection on EC Printers

• Category:
• EC Series

If you encounter issues with your Wi-Fi name/password or if your Wi-Fi is exclusively set to 5G, consider pressing the network reset button for 5 seconds. After hearing the beep sound, proceed to redo all network setup steps within the app.

• Category:
• EC Series

Please follow this link to download the APK file and install it on your mobile.

https://drive.google.com/file/d/1u97LuJLJD_U9vvOiVmipNMyDgFe3ZL6q/view?usp=sharing

• Category:
• EC Series

Please close the app running in the background and then restart it to check if the printing process resumes. To address a printing interruption, restart the machine. Ensure to remove any completed prints from the build plate before initiating another print. If the problem persist, please contact support@kokoni3d.com.

• Category:
• EC Series

Check the firmware version of the printer in KOKONI 3D App, version 2.07.03.05 or above will support Bluetooth Connection, if not, please try to connect to the printer through WIFI.

• Category:
• EC Series

There are two options to find the right printing models. You can browse and select from our extensive 3D Model Gallery in KOKONI 3D App, the models will be updated weekly. However, if you're unable to find a suitable model or one that you prefer, you can explore third-party websites such as https://www.printables.com/ or https://www.thingiverse.com/. Once you find a desired model, simply download the STL file and upload it to https://www.kokoni.ltd/home/pages/index/index to sync the models to your app.

• Category:
• EC Series

Please go to https://www.kokoni.ltd/home/pages/index/index and log in to your account. The KOKONI EC Series printer supports STL/OBJ files. Upload your model file, and it will sync to your APP instantly.

Note: The login account must be consistent with the account in the APP. Otherwise, the model you uploaded cannot be synchronized in the APP.

• Category:
• EC Series

Please check if your model size is within 100mm x 100mm x 60mm, if not, you can resize it in the APP.

• Category:
• EC Series

Not at all. Utilizing the KOKONI 3D App, our cloud slicer takes care of all the necessary tasks, including slicing the model and adding supports for optimal printing results.

• Category:
• EC Series

The KOKONI EC Series printer utilizes PLA filaments, which are non-toxic and odor-free, making them safe for children. Moreover, PLA filaments are biodegradable, being derived from corn-based plastic.

• Category:
• EC Series

The quantity you can print depends on your desired objects. For example, each roll can produce approximately 50 vases or 8 full-size action figures.

• Category:
• EC Series

Yes, but it's not recommended. The filaments usage status cannot be displayed properly in the APP. The printing quality may be compromised.

• Category:
• EC Series

To change filaments, consult the instructions within the KOKONI 3D App. There are two different ways to do so: replacing the entire filament backpack or changing the filament inside. For a comprehensive demonstration of the filament replacement process, please refer to our instructional vide: How to replace your filament backpack?

• Category:
• SOTA

After the print is complete, remove the build plate and gently bend it to detach the model.

• Category:
• SOTA

The SOTA's linear rails have seals at both ends, so typical plastic powder cannot enter the rails and affect operational accuracy. However, it is still recommended to clean the build plate promptly after printing and to regularly maintain the linear rails.